Billing, credits & payments

Everything you need to know about plans, AI credits, payments, subscriptions, and taxes on Freepik. This section answers the most common billing questions — from how credits work to how to update your payment method or request a refund.

In this section

Credits and usage

• Unlimited generations — What unlimited generations means, which tools and plans include them, and the fair use policy.
• How do credits work — How AI credits are allocated, what they're spent on, when they refresh, and how to track your balance.
• Purchasing extra credits — How to buy additional credit packs when you run out, available pack sizes, and what happens after purchase.

AI credits and limits

Detailed credit costs and usage limits for each AI tool.

• AI Image Generator — Credits and usage
• AI Video Generator — Credits and usage
• Audio tools — Credits and usage
• 3D Generator — Credits and usage
• Other AI creation tools — Credits and usage
• How can I use the AI tools as a free user

Payments and subscriptions

• Payments, invoices and errors — Accepted payment methods, accessing your invoices, and resolving common payment errors.
• Subscriptions and refunds — How to cancel, pause, or reactivate your subscription, plus refund policy and processing times.
• How to redeem your AI Suite code — Step-by-step guide to redeeming a promotional or gift code.

Tax documents

• VAT Number Formats — Accepted VAT number formats by country and how to add yours to your invoices.